- 1. Who We Are
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Payments & PKR Transactions
- 5. Cookies & Tracking
- 6. Data Sharing
- 7. Data Security
- 8. Data Retention
- 9. Your Rights
- 10. Children's Privacy
- 11. Policy Updates
- 12. Contact Us
- No selling your data
- 256-bit SSL on every session
- No storing full card numbers
- Data access requests honoured
- Minimal data collection policy
PKRCasino protects the personal data of players across Pakistan — from Multan to Karachi and everywhere in between.
This Privacy Policy explains how PKRCasino ("we," "us," "the Platform") collects, uses, stores, and protects the personal data of players who register and use PKRCasino services, including sports betting on cricket, PSL, and football; casino games; and all associated account and payment functions. This policy applies to all Pakistani players using PKRCasino. By creating an account, you consent to the data practices described in this policy. This Privacy Policy should be read together with our Terms and Conditions.
PKRCasino is an online casino and sports betting platform operating at pkrcasino.app, serving players in Pakistan. All services — including PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, and bank transfer — are provided by PKRCasino.
PKRCasino is the data controller responsible for the personal data collected through the platform. If you have any questions about how your data is handled, or want to exercise any of your rights under this policy, contact us at support@pkrcasino.app.
PKRCasino collects only the data necessary to provide, operate, and improve our services. We do not collect data out of habit or because it might be useful one day — each category of data has a specific, defined purpose. Here is a clear breakdown:
| Data Category | Examples | Collection Point | Required? |
|---|---|---|---|
| Identity | Full name, date of birth, CNIC number (for KYC) | Registration / KYC verification | Yes |
| Contact | Email address, mobile number | Registration | Yes |
| Financial | Easypaisa / JazzCash account, bank account number, transaction history | Deposit / Withdrawal | Yes |
| Betting Activity | Bets placed, stakes, odds, game sessions, winnings | Platform usage | For service |
| Technical | IP address, device type, browser, operating system | Automated on login | For security |
| Preferences | Language, notification settings, favourite leagues | Account settings | Optional |
| Communications | Support messages, chat logs, email correspondence | Support interactions | As needed |
Identity verification (Know Your Customer / KYC) is required for withdrawals above Rs 50,000. PKRCasino requests this information to comply with anti-money laundering obligations, not as a matter of general data collection. KYC documents are stored securely and are not used for marketing purposes.
PKRCasino uses the data we collect for the following specific purposes. We do not use your data for anything outside this list without obtaining your explicit consent first.
- Account creation and management: Setting up your PKRCasino account, verifying your identity, maintaining your account settings and balance, and processing account closure requests.
- Processing PKR transactions: Facilitating deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and card payments. This requires matching your payment details with your registered PKRCasino account.
- Sports betting and casino services: Recording your bets, settling results, awarding winnings, applying bonuses, and maintaining your betting history.
- Customer support: Responding to queries, resolving disputes, and investigating complaints. Support communications may be recorded for training and quality purposes.
- Platform security: Detecting and preventing fraudulent activity, account takeovers, bot usage, and bonus abuse. Technical data including IP addresses is used for this purpose.
- Legal compliance: Meeting our obligations under anti-money laundering regulations, responding to lawful requests from Pakistani authorities, and maintaining required financial records.
- Responsible gaming: Monitoring patterns that may indicate problem gambling behaviour and delivering appropriate self-exclusion or limit tools where needed.
- Platform improvement: Aggregated, anonymised usage data helps us understand how the platform is used and where improvements are needed. This data cannot be linked back to individual players.
PKRCasino does not use your personal data for profiling, automated decision-making that significantly affects you, or any purpose unrelated to the services you have signed up for.
From the mountains of Hunza to the plains of Punjab — PKRCasino keeps every player's data private and secure.
When you make a deposit or request a withdrawal at PKRCasino, your payment information is processed through secure channels. PKRCasino works with established Pakistani payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, and IBFT-enabled banks — to facilitate your PKR transactions.
PKRCasino does not store your full payment credentials. Specifically:
- Mobile wallet PINs (Easypaisa, JazzCash, NayaPay, SadaPay) are never transmitted to or stored by PKRCasino
- Full bank account numbers are masked after verification — only partial account references are retained for reconciliation purposes
- Full Visa/Mastercard card numbers are never stored on PKRCasino servers — card tokenisation is handled by the payment processor
Your transaction history — dates, amounts in PKR, payment method used — is retained as part of your PKRCasino account record for financial audit and dispute resolution purposes. This history is visible to you in your account and is not shared with third parties outside of legal obligations.
All payment data transmitted between you and PKRCasino is encrypted using 256-bit SSL. Your bank or mobile wallet provider may have their own data practices — PKRCasino is not responsible for the privacy practices of third-party payment processors once a transaction leaves our system.
PKRCasino uses cookies and similar technologies to operate the platform effectively. A cookie is a small text file placed on your device when you visit a website. We use cookies for the following purposes:
5.1 Essential Cookies
These cookies are required for PKRCasino to function. They manage your login session, maintain your bet slip, remember your wallet currency (PKR), and keep you securely authenticated. You cannot opt out of essential cookies without ceasing to use PKRCasino.
5.2 Performance Cookies
These cookies collect anonymised information about how players use PKRCasino — which pages load slowly on mobile, which features are used most, where errors occur. This data is aggregated and cannot be linked to individual accounts. We use this data to improve the platform experience for Pakistani players on all device types.
5.3 Preference Cookies
These cookies remember your settings — your preferred league filters, notification preferences, and display settings. Disabling these cookies means your preferences will not be saved between sessions.
PKRCasino does not use third-party advertising cookies or tracking technologies that share your browsing data with marketing companies. You can manage cookie preferences through your browser settings. Note that blocking essential cookies will prevent PKRCasino from functioning correctly.
PKRCasino does not sell your personal data. We do not share it with advertisers, data brokers, or marketing companies. The only circumstances under which PKRCasino shares player data with third parties are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive the minimum transaction data required to process your PKR deposit or withdrawal. These processors have their own data protection obligations.
- Identity verification providers: Third-party KYC verification services may receive identity documents for account verification purposes where required. These providers are contractually bound to use the data only for verification.
- Legal and regulatory authorities: PKRCasino will disclose player data when required to do so by a valid legal order or regulatory directive from a Pakistani authority. We will notify affected players of such disclosures where legally permitted to do so.
- Fraud prevention: In cases of suspected fraud, money laundering, or criminal activity, relevant data may be shared with law enforcement authorities in Pakistan.
- Business transfers: In the event of a merger, acquisition, or sale of PKRCasino, player data may transfer to the acquiring entity. Players will be notified in advance of any such transfer.
Your data goes to payment processors when you transact, to KYC providers when you verify, and to authorities when legally required. It goes nowhere else. No marketing companies. No data brokers. No exceptions.
PKRCasino takes the security of your personal data seriously and has implemented multiple layers of protection:
- 256-bit SSL encryption secures all data in transit between your device and PKRCasino servers. This is the same standard used by major banks in Pakistan.
- Secure server infrastructure with access controls that limit who within PKRCasino can view player data. Only employees who need access to perform specific job functions can access personal data.
- Password hashing: Your PKRCasino password is stored as an irreversible cryptographic hash — not as a readable string. Even PKRCasino staff cannot see your password.
- Anomalous login detection: Unusual login attempts — including from new locations, unknown devices, or at unusual times — trigger additional verification steps to protect your account.
- Regular security reviews: PKRCasino conducts regular security assessments of its platform infrastructure and data handling practices.
Despite these measures, no internet system can guarantee absolute security. If you believe your PKRCasino account has been compromised, contact support@pkrcasino.app immediately. We will respond within 2 hours during support hours.
PKRCasino players in Murree and across Pakistan deserve clear, honest privacy practices — and that is what we deliver.
PKRCasino retains your personal data for as long as is necessary to provide our services, comply with legal obligations, and resolve disputes. The specific retention periods are:
- Active accounts: All data associated with an active PKRCasino account is retained for the duration of the account's activity.
- Closed accounts: Following account closure, personal data is retained for a minimum of 5 years to comply with financial and anti-money laundering record-keeping requirements under applicable Pakistani regulations. After this period, data is securely deleted or irreversibly anonymised.
- Transaction records: PKR transaction records (deposits, withdrawals, bet settlements) are retained for 7 years for financial audit purposes.
- Support correspondence: Customer support records are retained for 3 years after the last interaction.
- Cookie data: Session cookies expire when you close your browser. Preference and performance cookies expire after 12 months.
When data is no longer required for any of the above purposes, PKRCasino will securely delete it. You may request early deletion of your data — subject to our legal retention obligations — by contacting support@pkrcasino.app.
As a PKRCasino player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@pkrcasino.app. We will respond within 7 business days.
PKRCasino is strictly prohibited to persons under the age of 18. We do not knowingly collect personal data from anyone under 18. Age verification is part of our account registration and KYC process.
If you are a parent or guardian and believe that your child has registered for a PKRCasino account, please contact us immediately at support@pkrcasino.app. We will close the account, delete the associated data, and return any deposited funds where possible. PKRCasino takes under-age access seriously and cooperates fully with any investigation into such cases.
To report an account you believe belongs to a minor, email support@pkrcasino.app with the subject line "Under-18 Report." We will respond within 24 hours and act immediately.
PKRCasino may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the platform, or changes in applicable Pakistani data regulations. When material changes are made, we will notify registered players by email and display a notice on the PKRCasino platform at least 7 days before changes take effect.
The current version of the Privacy Policy is always available at pkrcasino.app/privacy-policy. The date at the top of the policy indicates when it was last updated. Your continued use of PKRCasino after any update takes effect constitutes acceptance of the revised Privacy Policy.
We recommend reviewing this policy periodically — particularly before major cricket tournaments or the PSL season, when the platform may have new features with associated data implications.
If you have a question about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please contact PKRCasino:
For responsible gaming support and self-exclusion requests, visit pkrcasino.app/responsible-gaming. For the full terms of service, read our Terms and Conditions.